Here is a list of common questions regarding our products and how purchasing and delivery works at Miss Maude NZ. If you have any other questions, please don't hesitate to contact us at email@example.com
Products and Sales
Do you cut fabrics in continuous lengths?
Yes. Our fabrics are priced per quarter metre. For example, if you would like to order two metres of fabric, enter '8' in the quantity box. We will cut a continuous piece of two metres for you.
Do you cut trims and ribbon in continuous lengths?
Yes. Our trims and ribbon are priced per metre. For example, if you would like to order two metres of trim or ribbon, enter '2' in the quantity box. We will cut a continuous piece of two metres for you.
Can I get fabric samples?
Yes, you can order them here.
How do I wash my fabric?
Each fabric product page has basic washing and care instructions. We recommend that you pre-wash your fabric before cutting and sewing. We recommend you wash the fabric as you intend to wash the finished garment - that way any shrinkage that may occur will happen before you cut!
Do you have gift vouchers?
Yes, we are now offering gift certificates. You can order them here!
You don't have what I need/want - can you source something for me?
We are just starting out, and looking to expand our stock range. If there is something specific you are after, please let us know so we can work towards offering you the best range possible.
Do you have a physical shop?
No, we are only trading online at the present time.
Payments, Shipping and Returns
What currency are your prices in?
All product pricing and shipping costs are listed in New Zealand Dollars.
What payment methods can I use?
We accept secure credit card payments via PayPal or, if you have a PayPal account, you can use this for secure payment.
If you prefer to make a New Zealand bank transfer or cash sale, please contact us direct on firstname.lastname@example.org with details of what you'd like to order and shipping address, then we will send you an invoice to arrange payment.
Are my payment details secure?
Yes. All online payments are processed via PayPal. Your personal and financial details are securely encrypted to ensure your money and information stays safer when you pay with PayPal.. PayPal does not share any of your financial information.
What delivery method do you use?
Please refer to our Shipping Policy for detailed information.
What if my shipment arrives damaged?
We do our best to ensure your order is well wrapped to limit the chances of damage during delivery, however if you receive damaged goods, we will refund or replace your goods. Please refer to our Shipping Policy for more detailed information.
Do you deliver to Rural Delivery addresses?
Yes, Please refer to our Shipping policy for more detailed information.
What if I want to return my order?
We want you to be delighted with your purchase from Miss Maude. If for some reason, you are not, please refer to our Returns Policy or contact us at email@example.com